- Calling premium numbers, which cost more than most regular landline numbers. You may also see “mobile networks may vary” or “plus network extras” stated in relation to the number – the cost of making calls may be different for each phone provider.
- Using shortcodes, for example when entering a competition, which carries a premium-rate cost. This could lead to you receiving further text messages that you do not want and which may be charging you.
- Downloading apps that offer a ‘trial’ or ‘free subscription’, then incur fees after the prescribed trial phase.
- Infection by malware (just like a computer, smartphones and tablets are vulnerable to viruses and malware attacks, including those which dial premium-rate numbers).
Staying in control of costs
- Check with your phone network what they charge on top of making a premium-rate call or sending a premium-rate text.
- Query any mystery numbers on your phone bill with your phone network.
- Always check your phone bill carefully and look out for numbers you do not recognise and calls you did not make.
- Be careful about what you click on – always read the terms and conditions in full.